Cabins & service

Cabins and seats

First, business, premium economy and economy appear as they did historically. Each fleet has one cabin; the same type can fly a dense layout in one fleet and a roomy one in another. Seats come in types with real pitch, width and comfort, from dense economy to lie-flat, and every layout must fit the cabin and its certification.

Change cabin on a fleet refits it: start from the current or default layout, add classes and set seats, and see the seat map. The sheet says what each refit costs and how long each aircraft is out, and suggests how many to refit at a time without cancelling flights. Until every aircraft has the new layout, the fleet sells only the seats both layouts have, so bookings beyond them are moved or refunded; keeping each class's seats avoids that.

Comfort is part of why travellers choose an airline, and part of each route's reputation.

Show it off

Your airline's public page shows your network in your colours, your routes, fleet and cabins with the service in each class, your share price and news, so other players can see what you fly and how.

Service, fees, loyalty and marketing

Product & marketing sets what passengers get and pay besides the fare:

• In-flight service: catering and entertainment for each class, with the cost a traveller and what travellers of the era expect. Match what travellers expect sets it in one go.
• Fees for bags and seat selection. Fees add revenue, but travellers count most of them in what a trip costs.
• Sell connecting itineraries, except at airports you list.
• Frequent-flyer programme: none, basic, standard or generous, with its cost; it keeps returning travellers.
• Brand, marketing budget, campaigns and lounges; see Reputation & marketing.

Match the product to the market: a price-first leisure route and a business route need different things, and passengers will not pay high fares for poor service.